FREQUENTLY ASKED QUESTIONS
→ 5-year limited warranty on carbon frames (except Downhill).
→ 3-year limited warranty on XC/Trail/Enduro aluminum.
→ 3-year limited warranty on carbon downhill frames.
→ 2-year limited warranty on aluminum Downhill and Enduro frames.
With the wide variety of rim widths and tire dimensions, there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for XC/TRAIL bikes (Primer, Recluse, Spider, Sniper), 2.6 for ENDURO/DOWNHILL BIKES (Carbine, Tracer, M16, M29, TAZER), and 3.0 for plus tire (ACV) frame/bike options.
→ All carbon frames (excluding all downhill and 2020-current Primers) use a BB92 and has a 92mm BB shell width.
→ Excluding our downhill bikes, all alloy frames use a threaded BB and has a 73mm BB shell width.
→ All downhill bikes use a threaded BB and has a 83mm BB shell width.
The serial number on your INTENSE frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace. For more bike specific locations, (click here).
The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to 225mm on a small (S) and 260mm on medium (M), large (L) and extra-large (XL) frames.
The specific frame/bike weight will be listed on our website under your bikes product page.
Small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR (click here) to be directed to our small parts web store. If your model or bike is not listed on the website, please call us at (951) 307-9211 | Click on the Live Chat button on the bottom right of the screen | or email our customer service at email@example.com
No, currently there is not touch up paint option available yet. This is still under development.
Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JS-Tuned geometry, typically the bikes geometry is matched with our component spec to make that particular bike perform at its best for its intended use.
INTENSE promises that new INTENSE frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is non-transferable. The original owner must register their purchase within 90-days on the INTENSE websiteRegister My Bike. INTENSE will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the INTENSE Limited Warranty, the frameset must be presented to an authorized INTENSE dealer, INTENSE distributor or to INTENSE, LLC., together with the proof of purchase.
You should always do a post-ride and pre-ride bike check.Click hereto see how. If while doing your pre-ride or post-ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local INTENSE dealer or email or call into our service hotline. you will find this information under the service tab on our home page.
No, we no longer are apart of the INTENSE brand of BMX bikes.
The torque settings, as with any high-performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can (Click Here) to see the tech video.
As a responsible owner of your high-performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your INTENSE mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
INTENSE recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.