You can purchase your new INTENSE bike direct through our online shop, or through your local INTENSE dealer (visit our dealer locator page).

Yes, INTENSE offers full custom build options through our advanced 3D configurator!

Visit our events page here for the latest demos and upcoming events!

Returns are accepted within 14 days of delivery with some conditions attached. Please visit the Exchanges and Returns section to learn more.

Our frame-only kits come with a rear shock, rear axle, derailleur hanger and seatpost clamp.

Yes, all Intense bikes are tubeless ready. You just need to remove the tubes, install valve stems, and tubeless sealant.

If you purchase a complete bike, expect shipping confirmation in 3-5 business days. Customized bikes purchase through our configurator can take up to 6-8 weeks.

-Complete Bikes: $150

-Deliver to dealer with build: $150

-Frame only: $99

-Small parts/ Soft goods: starting at $7.99

Yes, at check out you can select to ship the bike to your preferred local dealer. There is a $150 shipping fee, but also includes a build and tubeless setup from your shop.

Fully customized bikes purchased through our 3D Configurator can take up to 6-8 weeks. We often complete them well before that.

We primarily ship with FedEx, but will also use UPS and DHL.

If the bike you ordered is in stock, delivery can take up to 14 business days depending on location and transit time. We will send tracking details as soon as the order is processed. Opt in for SMS notification to receive a text message with tracking details.

Yes you can customize your bike using our 3D Configurator!

You can read all about the available payment methods on our Payment Options Page.

Yes, we provide easy and affordable financing, powered by Bread Pay™, so you can pay for your purchase over time. Subject to approval of credit application. Bread Pay™ loans are made by Comenity Capital Bank, a Bread FinancialTM company.

If you purchased through intensecycles.com and would like to cancel your order, please contact us via phone (951) 307-9211 or email at info@intensecycles.com

Please contact your bank to verify your daily spending limit is above the purchase price.

A 'Pre Order' bike is a bike that is still under production in our factory. When you see a bike that is available for Pre Order you will also see an estimated date of arrival to our warehouse. If you Pre Order a bike, the date that is shown on the product page is when we will be able to start the shipping process. Full payment or Bread Financing is required when you Pre Order a bike.

Yes. Full payment is required to ensure the Pre Order bike is assigned to you.

-5-year limited warranty on carbon frames (except Downhill)

-3-year limited warranty on XC/Trail/Enduro aluminum

-3-year limited warranty on carbon downhill frames

-2-year limited warranty on aluminum Downhill and Freeride frames

The serial number on your INTENSE frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace. For more bike specific locations, please check the Where is my Serial Number? page.

The original owner must register their bike within 90-days after the purchase date. Registering your new INTENSE is quick and easy. Check the Register Your Bikesection, fill out the required fields and your registration will be complete.

Remember that registering your bike is mandatory before you start any Warranty or Crash Replacement claim. To start a Warranty or Crash Replacement claim please check the Submit a Claim section. INTENSE will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the INTENSE Limited Warranty, the frameset must be presented to an authorized INTENSE dealer, INTENSE distributor or to INTENSE online staff at their request, together with the proof of purchase.

Second hand owners do not receive the same warranty coverage as the original owner. We will offer any frame replacement part request at crash replacement pricing.

If your INTENSE frame is damaged because of crash INTENSE will make a replacement available, at a discounted charge. INTENSE does this at its sole discretion and reserves the right to refuse this offer where INTENSE has reason to believe the damage was caused by abuse, intentional harm, that the claim misrepresents the actual circumstances, or otherwise. In order to honor the replacement, the damaged frame must be returned to INTENSE prior to the replacement and becomes the property of INTENSE.

Components other than the INTENSE frame or INTENSE components, such as third-party handlebars, headsets, wheels, brakes, chains, cranks, pedals, gears, suspension components, derailleurs, seats, seat posts, bearings, etc., are warranted by INTENSE. Click here for our full disclaimer.

Unfortunately, we do not currently offer touch-up paint.

All bike manuals can be found on the bike manuals page found here: Bike Manuals

You can find all recommended service intervals in your owners manual. You can also find more information about properly maintaining your bike in our tutorial videos. If you are not comfortable or have the tools to work on your bike we always recommend visiting your local dealer.

Each bike model will have a section with all frame compatibilities and specifications for your specific model.

INTENSE recommends that your 'sag' be set at 30% for all XC/Trail/Enduro models and 35% for Downhill models. For a demonstration and more information, check out the Tech Tutorial Videos section.

The specific frame/bike weight will be listed on this website under each bike's individual product page. If it’s not still shown please Contact Us.

For specific spring rates, 'sag' measurements and suspension set up, please refer to the bike’s user manual. For a demonstration and more information, check out the Tech Videos section.

You should always do a post and pre-ride bike check, click here to see all of our tech videos. If while doing your pre-ride or post-ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please Contact Us immediately before continuing riding.

The specific torque specs are located on most nuts, bolts, or screws on your bike. For full torque specifications please refer to your bike manual which can be found here: Bike Manuals.

All INTENSE models besides the M1 and DJ are UDH compatible.

A Grease Gun is a simple device that allows you to get grease directly into a bearing using a low pressure grease gun. This lubricates and helps protect the bearings. You can buy a grease gun from a bike shop or most hardware stores.

Your INTENSE Tazer features Shimano STEPS technology. In case you need to service or submit a warranty claim, you must do it through the authorized Shimano Service Center network. Click here to find your nearest Shimano Certified Service Center.

Shimano batteries have a 2 years warranty period. In case you need to service or submit a warranty claim, you must do it through the authorized Shimano Service Center network. Click here to find your nearest Shimano Certified Service Center.

A common mistake is trying to turn on your eBike whilst putting weight on the pedals (Error Code W013). Your eBike will not turn on properly like this. Always make sure that when you turn your eBike on that the bike is stationary, preferably on a level surface and that the pedals aren't touching anything. If the display shows a different Error Code please first reference this page to help resolve the problem.

Always check that your spoke magnet is in place. As you would imagine, the spoke magnet is a small round magnet that is attached to one of the spokes on your rear wheel. This works in conjunction with the Speed Sensor to send information to the motor. The bike will not work without the Spoke Magnet or if it is not aligned properly. It is a good idea to always carry a spare Spoke Magnet with you on rides. They are relatively cheap and are availble at all Shimano authorized bike shops and Service Centers.

Error Codes can appear for a number of reasons, sometimes it can just be a small issue, and other times something that a trained Shimano mechanic will need to take a look at. Check a list of the most common error codes here. Or find your nearest Shimano Service Center here.

This can be frustrating, and ruin a good ride. We always recommend that you carry a spare spoke magnet with you. Contact your nearest Shimano dealer for spares.

We use Shimano motors and batteries for two main reasons. Firstly their products are awesome, and secondly they have thousands of Shimano Service Centers located all around the world (and many more shops that carry their products). What this means is that if you ever have an issue with any Shimano product help and spares are not far away. Find your nearest Shimano Service Center here.

Yes you can. The great thing about our Tazer design is that the battery can be changed very quickly and easily. We use Shimano universal batteries, so spares are easy to find. Locate your nearest Shimano dealer here to buy extra batteries and spares. Find your nearest Shimano Service Center here.

Yes. Our Tazer eBike is designed to be ridden in all weather conditions, but we advise against submerging the motor or battery whilst riding.

As with all bikes jet washing can damage seals and blast away grease and lubricants. Our Tazer is fully sealed but jet washing can still be too aggressive. It is much better to use warm water, a detergent and a hosepipe with a gentle pressure.