All parts and components purchased through the INTENSE website ship from our warehouse in the United States.

We want to make it easier for our international riders to keep their INTENSE bikes running. To help offset the additional costs associated with international shipping, taxes, and duties, we’ve reduced all eligible parts to 40% off MSRP for international customers.

5-7 Business days. Please note that these are estimated transit times and do not include potential customs delays. International shipments are subject to customs clearance in the destination country, which may impact the final delivery date. INTENSE is unable to control or guarantee customs processing times.

Any applicable taxes, duties, or customs fees are collected by your local customs authority. Once your order arrives in your country, customs or the shipping carrier will contact you directly with instructions on how to pay any required fees before your order can be delivered.

If you refuse to pay the required taxes, duties, or customs fees, your order may be returned to INTENSE. Once the item is received back at our warehouse, your refund will be processed minus the original shipping charges and any return shipping, customs, duties, or additional fees incurred as a result of the shipment being refused. Please note that customs processing and international return transit times may delay when your return is received and your refund is processed.

At this time we are no longer selling complete bikes or frames internationally.

Yes. INTENSE will continue to support our international riders with Warranty and Crash Replacement claims. If you need assistance with a Warranty or Crash Replacement, please contact our Customer Support team. Our team will review your claim and help determine the best solution based on your location and the parts available.